Help Center

Find answers, get support, and learn how to maximize your crypto investment protection with Voltara Trize.

Popular Help Topics

Quick access to the most frequently requested information

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Getting Started Guide

Step-by-step instructions for setting up your account, connecting your portfolio, and running your first risk assessment. Perfect for new users who want to get up and running quickly.

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Portfolio Integration

Learn how to securely connect your wallets, exchanges, and DeFi positions. Covers API setup, security best practices, and troubleshooting connection issues.

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Understanding Risk Scores

Comprehensive guide to interpreting your risk assessments, understanding threat levels, and taking action on our recommendations to protect your investments.

Read Guide
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Alerts & Notifications

Configure custom alerts for risk changes, market events, and security threats. Set up email, SMS, and push notifications to stay informed about your portfolio.

Setup Alerts
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API Documentation

Complete developer documentation for integrating Voltara Trize risk assessment capabilities into your applications, trading bots, and portfolio management tools.

View Docs
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Billing & Account Management

Manage your subscription, update payment methods, view usage statistics, and understand billing cycles. Includes information about plan upgrades and downgrades.

Manage Account

Get Support

Multiple ways to get the help you need

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Live Chat Support

Availability: 24/7 for Professional & Enterprise
Response Time: Under 2 minutes
Languages: English, German, French

Get instant help from our technical support team. Perfect for quick questions, troubleshooting, and account assistance.

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Phone Support

Main Support: +41 44 123 4571
Hours: Mon-Fri 8:00-20:00 CET
Emergency: +41 44 123 4599 (24/7)

Speak directly with our experts for complex issues, consultation requests, and urgent security matters.

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Email Support

General: support@voltaratrize.com
Technical: technical@voltaratrize.com
Response Time: 4-6 hours

Detailed support for complex issues, feature requests, and comprehensive troubleshooting assistance.

Video Tutorials

Learn visually with our comprehensive video guides

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Platform Overview (5:32)

Complete walkthrough of the Voltara Trize dashboard, key features, and navigation. Perfect introduction for new users to understand the platform's capabilities.

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Connecting Your First Wallet (3:45)

Step-by-step guide to securely connecting MetaMask, Trust Wallet, and hardware wallets. Covers security best practices and troubleshooting common connection issues.

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Reading Risk Reports (7:18)

Detailed explanation of risk scores, threat indicators, and recommended actions. Learn how to interpret complex analysis results and make informed investment decisions.

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Advanced Features Deep Dive (12:24)

Explore advanced features including custom risk models, API integration, automated alerts, and portfolio optimization tools for professional users.

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Frequently Asked Questions

Find answers to common questions about using Voltara Trize

Go to Settings > Portfolio Integration and click "Add Wallet." We support MetaMask, Trust Wallet, Ledger, Trezor, and 50+ other wallets. For read-only access, simply enter your wallet address. For advanced features, use our secure API connection. Your private keys never leave your device, and we use military-grade encryption for all data transmission.
Risk scores range from 1-100. Scores above 70 indicate high risk and require immediate attention. High scores may result from market volatility, liquidity issues, smart contract vulnerabilities, regulatory concerns, or unusual trading patterns. Check the detailed risk report for specific threats and recommended actions. Our AI continuously monitors these factors and updates scores in real-time.
Yes! All users can export reports as PDF or Excel files. Professional and Enterprise users get additional formats including JSON for API integration and custom branded reports for client sharing. Go to Reports > Export to access download options. Historical reports are available for 12 months after account cancellation.
Our AI maintains 99.7% accuracy in detecting fraudulent projects, with less than 0.3% false positives. We analyze over 200 risk factors including code quality, team verification, tokenomics, social sentiment, and on-chain activity patterns. Our algorithms are trained on 94,500+ cryptocurrency projects and continuously updated with new threat intelligence.
Critical alerts require immediate action. First, review the alert details in your dashboard. For smart contract vulnerabilities, consider reducing exposure immediately. For market-based risks, evaluate your risk tolerance. Contact our emergency hotline (+41 44 123 4599) for urgent consultation. Professional users can schedule immediate expert consultation through the platform.
Go to Account Settings > Billing to change your plan. Upgrades take effect immediately with prorated billing. Downgrades take effect at the next billing cycle. You'll retain access to premium features until the current billing period ends. Contact support@voltaratrize.com for assistance with plan changes or custom enterprise arrangements.
Absolutely. We use zero-knowledge architecture, meaning your sensitive data never leaves your device. All analysis is performed on encrypted data fragments. We're ISO 27001 certified, SOC 2 Type II compliant, and undergo quarterly security audits. Your private keys and wallet seeds are never transmitted or stored on our servers.
Yes! Our REST API provides real-time risk scores, alerts, and analysis data for automated trading systems. Professional and Enterprise plans include API access with different rate limits. We provide SDKs for Python, JavaScript, and Go. Visit our developer documentation for integration guides and code samples.

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Emergency Security Hotline: +41 44 123 4599 (24/7)